Advances in E trading, business intelligence technology and automation software are as such that they can be transformational for a social housing repairs service. Partnering with a managed service provider that adopts these effective digital technologies can create significant administrative cost savings, improved workforce productivity and efficiency and increased customer satisfaction.

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E Trading

With the average social housing repairs service carrying out over 20,000 repairs a year, the volume of invoices generated from materials supply alone can be huge. In fact if each of those jobs generated just one materials invoice it could cost up to £500,000 every year. E trading solutions like XML, EDI, consolidated invoicing and job/operative validation can eliminate paper processes, improve accuracy and significantly reduce costs.

Management information, KPIs and performance metrics

A drive for transparency in social housing brings with it the increasing expectation of better systems, reports and data. Your managed service providers ability to capture and share data that is accurate, timely, and relevant will help you truly understand the cost, performance, accuracy and efficiency of your repairs and maintenance partnership. A productive partnership should focus not only on supplier KPIs but provide a detailed suite of management information that can be benchmarked against your strategic objectives.

Mobile working

An average van stock of repairs and maintenance materials for social housing consists of around 150 different products. If tailored correctly, that van stock could complete over 80% of routine daily repairs, removing the need to leave a job and travel to a store.  However, trying to manage this process of usage, recording and replenishment without a suitable IT system is next to impossible, not only for these basic requirements, but also in terms of continually improving that stock profile. The same applies to trying to manage large stock volumes.

For more tips on choosing a managed service provider, download our infographic here:

View our FREE infographic here