The options for a repairs and maintenance management service have grown significantly over the last few years. And as time goes on, we continue to see new providers entering the market. National builders merchants, plumbing merchants, consultants and independent merchants are all developing solutions to meet the growing demand in the social housing sector. But with so many options for building procurement where do you start? Below are the first of our ten things to consider when choosing a managed service provider.
1. Product Range
Supplier consolidation is a quick win for local authorities and housing associations to improve the supply chain effectiveness for their repairs and maintenance service. But one thing to be mindful of is the available product range through the supplier. A typical core product range for a repairs and maintenance management service is extensive. These types of supply chain solutions typically cover:
● Building materials
● Plaster
● Timber
● Flooring and tiles
● Doors and ironmongery
● Electrical
● Plumbing and heating
● Bathrooms and kitchens
● Painting and decorating
● Sealants and adhesives
● Tools
● Cleaning
Working with a building procurement supplier that can provide a one stop shop solution for your repairs and maintenance materials will offer you a streamlined strategy. This will enable you to realise the full benefits that a consolidated supply chain solution can bring. For example, reduced risk, economies of scale, and improved working relationships.
2. Branch Network
Over recent years we have seen a wave of large-scale mergers. Most notably, the 2016 Affinity Sutton and Circle Housing Group merger which created Clarion Housing, the UK’s largest housing association with over 125,000 properties across 170 local authorities. This super sized geographical spread is not uncommon anymore. However, the requirement to provide a localised service is still a priority. This is where it is important to consider your managed service providers branch network. The approach we find works best in this scenario is a selection of strategically placed local branches, with local staff and knowledge that is replicated across a national branch network.
3. Fulfilment & Distribution
It is important to look past the store or branch network that your building procurement supplier can provide. You should delve into their wider supply chain solutions and capabilities. From warehousing and stock management to product availability and delivery times, it is your suppliers supply chain strategy that is going to have the biggest impact on your repairs and maintenance service. A few things to explore here are your suppliers procedures. Think delivery strategy, how quickly can you get your product? Logistics, are they insourced or outsourced? Automation, what is the process for stock management and replenishment? Distribution centres, is there a central point where stock is held so supply can meet demand?
Find out the next three tips we have for building procurement managed services and digital supply chain solutions by reading our next blog.
For more tips on choosing a managed service provider, download our infographic here:
