From improved efficiencies and financial cost savings through to increased tenant satisfaction, a managed service for repairs and maintenance materials can deliver significant value for social housing providers. But as no two registered social landlords are the same, a one-size-fits-all approach to a managed service will never work.

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The key to a successful managed service partnership for repairs and maintenance materials is designing a tailored partnership that meets your needs. Managed Service providers will have proven operational models for repairs and maintenance materials but each model should be flexible and scalable to meet your current and future needs.

These 3 examples demonstrate how 3 similar Housing Associations utilise similar managed service operational solutions that are tailored to deliver completely different outcomes.

Housing Association 1: Single dedicated store from a standalone unit leased by TP

Partnership priority: Re-focus away from reactive repairs to classifying jobs under planned works and increasing the scope of the work. High end, long life cycle products used, such as Grohe taps, Porcelanosa tiles and Manhattan kitchens with a view to achieving product longevity, overcoming the stigma of social housing and encouraging tenants to take pride in their homes. The planned works approach also enables full delivered model with plot and kit packs assembled in the store and delivered direct to site on a just in time basis.

Housing Association 2: Single dedicated store from client’s existing unit, occupied by TP under license

Partnership priority: Rapid response, same day repairs service, no need for tenants to make appointments. Rapid service improves tenant satisfaction and massively reduces ‘carded’ jobs and missed appointments. Advanced van stock solution required to enable this, with full IT integration via a Web-Service. Detailed business intelligence data used to drive continuous improvement and van stock refinement

Housing Associations 3: Multi-site solution combining a dedicated ‘bolt-on’ store from an existing TP branch site, with support from surrounding branch network over a large geography

Partnership priority: Area based working and delivered van stock model. Hub and spoke approach with central store acting as primary distribution and contact point. All orders routed through hub to supporting branches. All van stock replenishments assembled at hub and distributed to pre-agreed collection points. Adhoc counter collection service also available from all supporting branches to support ‘distress’ purchases.

For more tips on choosing a managed service provider, download our infographic here:

View our FREE infographic here