The social housing sector is going through a period of significant change.

In part, this is being driven by pressure to deliver higher-quality services and deeper tenant engagement in an increasingly challenging financial setting.

The sector has sought to do this through a range of measures including large-scale mergers and an evolution of insourcing through new Direct Labour Organisation (DLO) models for repairs and
maintenance. Taking on a managed service for repairs and maintenance can be an effective way for registered social landlords to achieve the necessary efficiencies while delivering a service that beats tenant expectations

For those considering a building procurement managed service or switching providers, Travis Perkins Managed Services have today launched a step-by-step guide to support landlords. In the document, we provide background on the changing environment in the industry. This includes a step-by-step guide to ensure landlords get the most from the building procurement process. It also covers an outline of the return on investment that landlords should expect from a managed service.

Why choose a building procurement managed service?

When it comes to repair and maintenance management, landlords often experience inefficiencies. These range from mismanagement with purchasing, to stocking, distribution, and administration. As a result, this can compromise the ability to deliver a quality service at an affordable price. While priorities will always vary, it is good that we are now seeing more buying decisions based on quality and safety, rather than price alone. Instead of focusing on short-term cash savings (delivered through cheap and low-quality products), landlords are now exploring options that can generate greater value in the long term. To achieve this, landlords should work with a building procurement managed service partner. Not only to benchmark and meet significant administrative cost savings, but to to improve workforce productivity, store rent savings, and reduce void times.

More than just a managed service

But a managed service can contribute so much more. This is why repair and maintenance management goes beyond the service received. It can improve tenant satisfaction and add genuine social value to tenants and their communities. Tenant satisfaction is directly influenced by the quality, speed, and reliability of the repairs service. And more specifically, first time fix rates. Moreover, involving tenants in decisions taken about housing and the local communities they live in is hugely important. In particular, on issues of safety and security

If you want to know more about Travis Perkins Managed Services, our experience and value to communities up and down the country, contact us. You can get in touch with a member of our team today by emailing managedservices@travisperkins.co.uk. Alternatively, please fill out an online contact form and one of our sector specialists will be in touch.

Read our Guide for Registered Social Landlords here:

Read our FREE guide here