Part of the Pennaf Housing Group, PenAlyn Property Maintenance provides in-house repairs and maintenance services to Clwyd Alyn Housing Association and Tŷ Glas Housing Society. The Group has a diverse property portfolio, managing more than 5,600 homes across six local authority areas in North and Mid Wales.
PenAlyn Business Needs
PenAlyn Property Maintenance Services were looking for a supply chain solutions partner to implement an efficient van stock management system to help increase operative productivity and drive efficiencies.
The TP Managed Services Solution
The TP Managed Services Van Stock Management solution is a significant contributor to the efficiencies gained during the lifetime of partnerships. Through efficient van stock management, the ability to fully interface with IT providers and TP plc logistics strength, TP Managed Services support customers’ operatives to stay out ‘in the field’, managing their workflow and reducing the cost of administration. This ensures tenant satisfaction is achieved at all times.
Integrating IT Systems with Electronic Van Stock Management
PenAlyn made a significant investment to create a bespoke property services management tool called MAVIS with IT provider MWL. TP Managed Services can integrate with any IT provider and provide PenAlyn with a fully automated van stock replenishment system.
Stock profiles (electronic catalogues) are loaded onto each operative’s mobile device. When a part is used, it is logged by the operative via the mobile device and a replenishment order is automatically generated and sent to a designated Travis Perkins Branch. The TP Managed Services solution also includes effective e-trading, automatic processing of invoices, point of sale validation and electronic invoicing.
PenAlyn now has constant visibility of stock profiles and usage on its own back office system. This provides them with greater control over operative purchases and reduces administration time and invoicing costs. With each operative’s vehicle managed as its own stock location, TP Managed Services ensure that the right materials are stocked in full per trade.
The results so far…
- Jobs per operative, per day, increased by 25%
- First time fix rate up by 10%
- Average cost per job reduced
- Non-productive time down by 10%
- 97% customer satisfaction
- Circa £21k reduction in administration costs
David Lewis, Corporate Director Asset Management, Pennaf, said: “As part of our on-going commitment to providing great customer service, PenAlyn is always looking for innovative ways to develop efficient solutions and demonstrate value for money, and we knew that finding the right supply chain partner would be integral to this.
By taking a proactive approach to ensuring we have the right stock on board our vans, we’ve been able to further improve customer service by ensuring repairs are completed more efficiently. The savings we have made both in work hours and in having tighter stock control has also allowed us to invest further in the services we provide.”
Let us demonstrate the potential of our van stock calculator with TP Managed Services. Get in touch to learn more by calling 0800 169 2200 or email firstname.lastname@example.org