Customer Journey
The partnership between Travis Perkins Managed Services and Morgan and Bond has evolved into a deeply integrated, mutually beneficial working relationship for over 15 years.
Morgan and Bond required a reliable and efficient source for building materials to support their day-to-day operations across Birmingham, Coventry, and Stoke. The partnership has grown into a comprehensive ‘one-stop shop’ solution for Morgan and Bond’s building material needs, directly contributing to their significant year-on-year growth and supporting their work with major clients
like Equans, Fortem, and Wates. This evolution demonstrated our ability to support their complex
and diverse demands.
Building a Lasting Partnership
TPMS implemented a multi-faceted approach to cultivate this lasting relationship:
- Dedicated Account Management was pivotal in nurturing the relationship and navigating challenges.
- Becoming Morgan and Bond’s sole building materials supplier showcased our vast product range and ability to provide complete solutions, simplifying their procurement.
- Our extensive branch network delivered reliable, localised service, crucial for daily operations across multiple locations.
- Our core strategy focused on consistently delivering competitive pricing, quality products, and unparalleled service.
The 15-year partnership between Travis Perkins Managed Services and Morgan and Bond stands as a powerful example of how focusing on long-term collaboration, exceptional service, and mutual growth can lead to remarkable and sustained success.
“Our journey with Morgan and Bond has been incredible, a testament to shared success and resilience. Through every challenge and triumph, we’ve consistently achieved our goals, thanks to their unwavering loyalty and the exceptional service from our branch network. This isn’t just a partnership; it’s a true collaboration where we’ve grown together, and I’m immensely grateful for the opportunities it continues to bring.”
Kelly Carroll, Account Manager Contractors and FM, Travis Perkins Managed Services
