From improved efficiencies and financial cost savings through to increased tenant satisfaction, a managed service for repairs and maintenance materials can deliver significant value for social housing providers. But as no two registered social landlords are the same, a one-size-fits-all approach to a managed service will never work.

Read our Guide for Registered Social Landlords here:

Read our FREE guide here

This three-step guide can help you through the process of designing a managed service partnership that meets your needs.

1. Establishing what you want

Before any procurement process starts, landlords must ask themselves what they want to achieve from a managed service partnership, not only to understand how their existing services are being delivered, but also where there is potential to improve and make savings.

Our guide outlines seven key questions you should be asking yourself to ensure you end up with a service that suits your needs. 

2. Begin consulting for your managed service

Once you have answers to the questions set out in step one you will be ready to engage with a range of managed service providers, most of whom should offer you a free consultation.

These consultations add another layer of due diligence to your procurement process, helping you to assess if they can meet your requirements, but also ensuring you are able to benefit from the full capabilities available in the market.

To get the most out of this process we have put together nine questions to ask potential managed service partners, including how they deliver social or community value or whether they a domestic supply chain.

After this, good managed service providers should follow up with considered, detailed proposals and recommendations to help inform your procurement process.

3. Best practice procurement

For social housing providers, despite the procurement process offering limited flexibility, undertaking the groundwork in steps one and two will give you a much clearer idea of which managed service provider represents not only the best value for money, but also the best cultural fit for your organisation. You will be in a much stronger position to go through the full procurement process, of which there are several.

Selecting the right process is crucial. Whether it is via a framework, the OJEU or a direct award, it is important to assess the merits of each and choose the right one for you.

Our guide explores each of the three procurement options in more detail so that you can find the right one to suit your organisation. If you want to know more about Travis Perkins Managed Services and how we can support you in designing a bespoke managed service for repairs and maintenance, please get in touch with the team today.

Read our Guide for Registered Social Landlords here:

Read our FREE guide here