To achieve a return on investment from a managed service partnership you need to be clear on three things: your objectives, what providers can offer you, and how you will measure return on investment (ROI).
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Significant ROI can be generated from partnering with a managed service partner, but what does this look like in reality? Our guide explains the following seven benefits to working with a managed service provider in greater detail:
- Administrative cost savings: Electronic trading, consolidated invoicing, and job and operative validation contribute to significant savings on administration costs.
- Store rent and running cost savings: Savings on costs such as rent, utilities, staff, shrinkage and stock waste can be achieved when utilising a supplier owned managed store or branch network.
- Improved efficiency and workforce productivity: Reduced downtime for operatives and guaranteed stock availability, allow you to provide a more efficient and reliable repairs and maintenance service.
- Management information, KPIs and performance metrics: A partnership should focus not only on supplier KPIs but provide a detailed suite of management information that can be benchmarked against your strategic objectives.
- Reducing void property turnaround times: Delivery models, like plot or kit packs, and shared workstream systems help to reduce void property turnaround times, reducing rental income loss, and housing tenants more quickly.
- Tenant engagement and social value: Involving tenants in decisions taken about housing and their local communities is important. Moreover, a managed service provider that supports local projects and initiatives can deliver genuine social value for communities, too.
Improved Customer Satisfaction: Tenant satisfaction is directly influenced by the quality, speed and reliability of a repairs and maintenance service. A managed service can facilitate processes that contribute to improved first time fix performance targets and improved customer satisfaction.
Read our Guide for Registered Social Landlords here: